Full Stack Development
Groove HQ
Customer support helpdesk with React frontend, Django backend, and chatbot routing.
Industry
SaaS / Customer Support
Platform
Web
Year
2023
/ Overview
About the project.
Groove HQ is a customer support helpdesk platform used by thousands of small businesses to manage customer conversations. As a Full Stack Developer, built responsive frontend interfaces with React, backend ticket systems using Django and SQLite, and integrated a chatbot for automated first-response support routing.
Visit live site30%
First-contact chatbot resolution
Thousands
Daily support interactions
Multi-inbox
Workflow support
Real-time
Ticket UI updates
/ Challenge
The problem we had to solve.
Building a real-time support interface and integrating a chatbot that could handle first-line queries automatically while routing complex issues to agents — without disrupting existing helpdesk workflows.
/ Solution
How we turned it into a working product.
Developed a React frontend with real-time ticket updates, a Django backend managing multi-inbox workflows and SLA tracking with SQLite storage, and a chatbot layer automating first-contact resolution for common support queries.
/ Technology
Stack behind the build.
The tools and platforms used to ship the product, grouped by responsibility.
Frontend
ReactJavaScriptBackend
Python/ Team
The delivery team.
3 specialists contributed across delivery, engineering, design, infrastructure, and QA.
/ Goals
Project Goals
Deliver a fast, intuitive support interface that empowers small business teams to manage customer conversations efficiently — with chatbot automation cutting agent workload on repetitive queries so teams focus on complex issues.
Chatbot-Assisted Support
Integrated a chatbot layer that resolves common support queries on first contact and routes complex tickets to human agents — measurably reducing per-agent ticket volume across all inboxes.
Django Ticket Backend
Architected a Django backend with SQLite for structured ticket and conversation storage, supporting multi-inbox workflows, tagging, and SLA tracking across thousands of daily customer interactions.
/ More work